For refunds, modifications, or cancellations, please contact our customer support team on WhatsApp at +91 72000 99586.
Refund & Cancellation
- The order can be canceled only within 2 days after the order date as the consignment will be dispatched after that and cannot be canceled later on.
- You can also modify the product, quantity, and shipping address if you have placed the order incorrectly. The modification can be made only within 1 day of the order date and you can reach our customer support to make the changes to your order.
- If you have a product loss like spillage or breakage of the container, we will replace the product for you. If it is only physical damage like a dent or a scratch, we will not be able to process a refund or return.
- All claims for shortages or damages must be reported to our customer service within 3 days from the day of delivery.
- We recommend you record a video of unboxing our products for proof of damage to claim the refund.
- We do not accept the return of used products under any circumstances. For safety and hygiene reasons this merchandise cannot be restocked or resold so we do not accept returns.
- An amount of Rs.100 will be deducted from the refund amount (for shipping and handling charges) when the return is initiated by the customer.
- Please allow us one to three weeks from the day you return your package for your request to be processed.
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- support@grewaa.com
- +91 72000 99586
- No.76/1, 1st Floor, Poonamallee High Road, Velappanchavadi, Chennai, Tamil Nadu - 600077.