At Grewaa, your gratification is all we need. We understand that skincare is a personal purchase, for this reason, we will gladly issue a full refund for any full-priced unopened merchandise that is returned within 7 days from the date of delivery. Simply contact us and return the products to our address. However, postage will be charged at actuals.
The order can be canceled only within 2 days after the order date as the consignment will be dispatched after that and cannot be canceled later on.
You can also modify the product, quantity, and shipping address if you have placed the order incorrectly. The modification can be made only within 2 days of the order date and you can reach our customer support to make the changes to your order.
We do not accept the return of opened or used products under any circumstances. For safety and hygiene reasons this merchandise cannot be restocked or resold so we do not accept returns. If you are unsure of a product’s suitability, kindly consult us on WhatsApp or Instagram page.
If you have a product loss like spillage or breakage of the container, we will replace the product for you. However, if it is only physical damage like a dent or a scratch, we will not be able to process a refund or return. We recommend you record a video of unboxing our products for proof of damage.
Please allow one to three weeks from the day you return your package for your request to be processed. You will be contacted once your return is complete.
All claims for shortages or damages must be reported to our customer service on the day of delivery.
For refunds, modifications, or cancellations, we suggest you speak to our expert team via WhatsApp at 7200099586 or Instagram – at @grewaa_skincare to get your request resolved.